During this trip the surprise was that the 5 day tour is actually 3 and 2 day trips. We didn't know that we have to return to Boston (5 hour trip!) and spend the night there (that was not specified on the itinerary!). There was no response from the office (it was a Sunday), however the tour guide was polite and helpful. We did settle the problem eventually. Though there was a lot of driving, our quests from the Ukraine and Russia did like the trip.