Confirmation

• All purchases are subject to re-confirmation within 2-3 business days after booking. Please do not book airline tickets until you have received the confirmation.

  Redemption

• You will receive an confirmation email (e-ticket) after your order is received. Complete operator information, including local telephone numbers at your destination, are included on your e-ticket. You must print the e-tickets and take them along on your trip; they are your proof of purchase.

  Terms & Condition

• Cancellation of Orders and Penalty
  Guests who do not take part in group tours for personal reasons will not be refunded. If they wish to transfer to the follow-up departure date, they need to pay the price difference after deducting the non-refundable fees (air tickets, etc.). Since all tickets, accommodation, car use, tickets for scenic spots, meals and other items in the group itinerary are packaged and sold by the travel agency as a whole (including gift items), if the guest fails to visit due to his own reasons or force majeure, he will be regarded as giving up automatically, and the travel agency will not be able to refund the fee.
• After the order is completed, if the schedule is affected by the lack of timely visa processing due to the customer's own reasons or problems in providing information (including passport), and if the visa is refused or the entry or exit is not allowed by the relevant authorities, the relevant responsibilities and expenses shall be borne by the customer himself.
• Prices will be adjusted according to the surplus/season/weekend/festival. We reserve the right to postpone or adjust the itinerary and departure date due to airline seat adjustment, visa, exchange rate, fuel surcharge increase and force majeure. At the same time, we have the right to collect tax differentials on the basis of airline tax increase notification due to frequent airline tax increase recently.
• On Flights:
  (1) There are many temporary changes in Latin America, such as delays and cancellations of flights. It is suggested that you take artificial access when entering or leaving the country.
  (2) Latin America has a long journey and many flights. If a flight is delayed or cancelled, the leader will assist you in the process of re-signing. The final result will be based on the ticket issued at the airport counter.
  (3) In order to ensure that you can check in smoothly, please control the weight of your checked baggage to less than 20 kg/piece, one check-in baggage per person, and the weight of your hand baggage to less than 8 kg. Overweight baggage charges are for your own account.
  (4) Due to the lax management of airports in Latin America (or for other reasons), the phenomenon of baggage delay or loss is serious. When carrying checked baggage, you must use the suitcase with lock or password, and do not carry any bags, trolleys and other easily opened baggage. It is strictly forbidden to put cash and valuables in the suitcase for checking.
  (5) In case of baggage delay or loss, the leader will assist you in handling relevant procedures, finding baggage, and making claims to relevant departments and carrier airlines. Neither the leader nor our company shall be liable for compensation.
  (6) If the subsequent itinerary arrangement is affected by the flight change, our company has the right to adjust the itinerary within a reasonable range according to the actual situation. If it involves increasing access services, the cost will be borne by tourists.
• About Hotels:
  (1) Latin American hotel single room is not necessarily a large bed room. In addition, there are no water heaters in the hotel. If you have to drink hot water, please bring your own kettle. At the same time, the hotel does not provide disposable appliances, please bring your own slippers and toiletries;
  (2) Hotels and ground vehicles are booked and paid 30 days before the departure. According to the regulations of Latin American hotels and fleets, no cancellation or refund for any reason is accepted for the bookings that have been paid. For Peruvian hotels, an additional 18% tax will be required if cancelled due to customers.
  (3) After checking in, please keep your room card, check whether the facilities in the room (bathroom facilities, remote control, towels, bath towels, etc.) are damaged and report to the hotel in time, so as to avoid unnecessary trouble when checking out. Hair dyeing guests should bring a towel, pillow towel or wait until the hair is dry before falling asleep, in order to avoid dyeing the hotel pillow;
  (4) When using room items, please first confirm whether they are free of charge. For non-free items, please see the bid price.
  (5) After entering or leaving the hotel, please close the door and lock the doors and windows properly. Do not open the door or let strangers enter the room casually in order to avoid causing losses.
  (6) According to international practice and the relevant regulations of Latin American hotels, smoking is not allowed in public areas such as hotel rooms and lobbies. If found to be in violation of this regulation, the hotel will charge a fine of at least $200 according to local conditions and may have to bear corresponding legal responsibilities. Tourists who smoke should pay special attention to it.
  (7) There is no international star rating for Latin American hotels. Hotel check-in time is usually after 15:00 p.m., check-out time is before 12:00 p.m.
• About Insurance: It is suggested that customers choose the appropriate amount of overseas travel insurance according to their personal conditions.
• Visitors to South America and the Caribbean should be vaccinated against yellow fever at least 10 days in advance. When entering the country, they should show the valid certificate of yellow fever vaccination.
• Because of the compact travel and fatigue, the elderly over 60 years old are advised to provide health certificates and increase their own high-level insurance.

Popular FAQs

Customer Q & As