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What is the "Buy 2 Get 3rd Free" promotion?
We currently offer Buy 2 get 3rd Free promotion and the rate in the shopping cart has been adjusted automatically to reflect this discount. If you have 3 people sharing one room, when booking online, you need to enter 3 people so you will get three seats and one room. There's no difference for adult rate and child rate. If you have 4 people sharing one room, you will need to enter 4 people, so you will get 3rd one for free. Again, the price will be automatically adjusted.
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How to select and pay the optional admission fee?
Optional activities admission fee is not included in the tour price, but the tour guide will arrange activities for passengers during the tour. If passengers are interested in activities,they can pay cash directly to the tour guide on the tour.
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How can I make pre/post tour hotel reservations?
When booking the tour online, under "Price a Trip, Book now", you will find an option - "Do you need to extend hotel stay?"
By clicking on "Yes" you can enter the date you need for extended hotel and decide the hotel option.
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Where will we have meals in this tour?
Meals are not included in the tour price but the tour guide will arrange meal stops. Normally the tour stops at shopping plaza or food court where passengers can see a few options and decide their own meals. For breakfast, if the hotel has complimentary service, the tour guide will inform passengers upon check-in.
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Is there any vegetarian or Indian food options provided in this tour?
The places where we make stops for meals have different variety of food selections including vegetarian options.
At Niagara Falls there are several Indian restaurants, where passengers can choose from.
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Where are the pick-up locations of tours?
Departure information, including time and location, is listed in the “Departure And Return Details” section of the tour itinerary. There is a link to a map online as well. Also, e-Ticket will include full pick-up time and location information. Once the booking is done online, you will receive eTicket in your email.
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Can I decide or change my seats on the bus?
To be fair to everyone, the tour rotates seats everyday.
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How can I provide my feedback or any other suggestions for this company?
We appreciate our customers feedback. Once you complete the tour, TakeTours will send you an email regarding your travel experience. By submitting a review or photo taken during the trip, you will be able to earn 100 points.
How do I redeem my loyalty points?
Simply log in to your TakeTours account and select the product you wish to buy. Add the product to your shopping cart to see how many points are needed to purchase it. If you have enough points to purchase the product, select "yes" to pay by points.
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Where can I park my car?
There's a parking within walking distance from the Manhattan pick-up location. The parking address is 38 Bowery St,New York, NY 10013. The parking fee is $45 for overnight parking.
There's no parking service in Edison (Kam Man Food Inc) and Parsippany (Top Quality Food Market)in NJ. The stores do not allow parking. There's some free street parking space nearby. But the space availability is not guaranteed.
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What are the tour available dates?
All the tour available dates are listed online under "Departure Date" drop-down menu. As long as you can select the date online and complete the booking, that means that date is available. You can also refer to the calendar. All the available dates are shown in blue color.
The tour gets sold out fast so we encourage to book the tour in advance.
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Can I pay this tour by cash?
Taketours/Gotobus is a complete online travel company and uses a completely secure and automated booking system, therefore we can only accept bookings made online, using an authorized and valid credit card/debit card (visa,mastercard and amex)and paypal,
check (by fax or mail) and money order (by mail).
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How do I recognize the bus and the tour guide at the location?
For local tours, please arrive at the pick-up location stated on your eTicket 20 minutes in advance. The tour bus will have the name of the trip placed on the bus front window.
For tours with airport pick up. Airport greet and meet: Your tour escort will be wearing a yellow uniform and holding a sign with your name. Domestic arrivals, your tour escort will wait at the baggage claim area/outside of the arrival's (restricted) area. International arrivals, your tour escort will wait just outside of customs exit.
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Do I need to pick up a physical ticket?
No. You do not. E-Ticket will be automatically emailed to you after you complete your booking online. All you need to do is to bring a valid picture ID along with a printout of eTicket you receive to board the scheduled bus.
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Can you send me a brochure for this tour?
You will find an electronic brochure for each tour on our website describing all activities and itineraries. Printed brochures are not available. If you do not find adequate information about a tour on our website, please contact our online help.
Contact customer support
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How to cancel this tour?
If you want to cancel this tour, you can see the tour's cancellation policy on the same itinerary page. To complete the cancellation policy, you can contact customer service. Your refund request will be answered and processed promptly. If you do not receive any reply, that means your request is not processed. Please contact us immediately.
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