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Cancellation and refund policy (EV)

Tour Cancellation and Refund policy: Following policy apply when tour cancellation and refund policy is not listed in the tour description.

  • All purchases are subject to re-confirmation within one business day after purchase, customers will be fully refunded if the orders cannot be confirmed.
  • Train Tours including Eurostar - No refunds can be made within 14 days of the tour departure.
  • Cancellations received up to 31 days prior to departure NO charge. (For Overnight Tours - 30 days or more before departure a $70 fee will be charged.)
  • Cancellations received within 15-30 days of departure will incur a penalty of 10% per person.
  • Cancellations received within 7-14 days of departure will incur a penalty of 25% per person.
  • Cancellations received within 4-6 days of departure will incur a penalty of 50% per person.
  • Cancellations received within 3 days of departure will incur a penalty of 100% per person.
  • Unused features are non-refundable. No shows forfeit entire payment.
  • Trips require a minimum number of participants to avoid cancellation. We reserve the right to cancel a schedule trip to fully refund affected customers although tour companies will make every efforts to maintain the normal operation.
  • There is 6% handling fee add-on to the above penalties.

Refund Procedure

Customers requesting a refund are required to e-mail(preferred)or fax their formal letters with a detail explanation to:

GotoBus.com
Attn: Guest Relations
2285 Mass Ave, Suite 204
Cambridge, MA 02140

Phone: 617.354.2101
Fax: 617-354-2109

Your refund request will be answered and processed promptly. If you do not receive any reply, that means your request is not received successfully; thus, the tour status remains "confirmed". Please contact us immediately.

NOTE: We cannot grant refunds more than 30 days after completion of tour.


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