I'm going to review everything step by step:
- Tour guide (5 stars):
The guides were amazing, I had a guide through all the canadian stops plus Boston and a different guide for New York, and they had everything very well organized, they knew everything about the places and they were always willing to help you anytime you needed. Five starts to these people, thank you for your work.
- Accommodation (4 stars):
The hotels were pretty good, very well furnished, most of them had extra things like saunas, fitness centers and so on, and the staff was friendly everywere. So, why not 5 stars? First, the wifi did not work in the first stop near the Niagara falls; Second, in the Montreal stop, the heater was too loud and I couldn't sleep well because of it, and turning it off was not a solution because the temperature outside was -22ÂșC (-7ÂșF).
- Transportation (4 stars):
There is not much to comment about a bus for long trips. The bus was pretty okay, we had seatbelts which I value a lot, we had plugs to charge our devices, and there is also a small rest room for emergencies. So again, why not five stars? Two things. First, the driver did not speak english and so it was sometimes complicated to communicate with him. Of course, the guide was always there to help, so this is not very important. What is important is the fact that for a bus aimed to do 800 miles in one day, we should be able to recline the seats and sleep without bothering whoever is behind us, and the space we had to do it was not appropriate. Luckily, when we went to canada, there were so few people in the bus that we could always find a seat with nobody sitting behind us.
- Itinerary (3 stars):
There are a few wrong things with the itinerary. First of all, the maid of the mist and the niagara in-depth tour happened in the second day, not the first. On the second day, the IMAX film didnt happen. On the third day, we did not visit the olympic stadium nor the tower in Montreal. On the fourth day, we didn't visit the parliament building of Quebec. On the fifth day, we didn't visit the MIT. So as you can see, there are a lot of things in the list that we don't visit, and they should be removed from it. Also, there is no point in taking us to a museum, like the Intrepic Air and Space museum in New York if the museum takes 3h to visit and we are only given 1h. We are basically paying a ticket that we can't use to its best when we could skip one of the stops and have more time to enjoy the others (of course if this happens, the places we skip should be removed from the list as well). Another thing, the time for each stop is not very well calibrated. For example, we spent 1h40mins in the empire state building, which is too much in my opinion, but only 1h30 in the Intrepid museum, which is too short.
A final comment that concerns both the accommodation and the itinerary: I understand that we are sleeping in hotels far from the cities because it is cheaper to do so, but what happens is that we are taken to the hotel at 6pm and we have to stay there for 12h until we depart again. Usually these hotels are so far away from the cities that it would take more than 2h to go back and forth (NY for example). I wouldn't mind paying a little more for the tour if one of two things happen:
1) we are accommodated in hotels closer to the cities so we can take our own time to visit the place if we don't want to stay in the hotel for 12 hours doing nothing.
2) we could actually take extra time visiting the things that are on the list and that we didnt visit (or even other extra things) and arrive at the hotel later.
Overall, I would recommend this tour to a friend, but there are a few downsides that must be explained and clarified in the webpage.
Thanks for your email Joao. We are are here to help. Please let us know which downsides on the website would have to be explained or clarified. We would like to hear it.
~The TakeTours Team