TakeTours Cancellation and Refund Policy
Changes to Reservations Policy:
The refund amount will be credited directly to your account. The refund can also be forwarded directly to your credit card with a 10% handling fee.
Yes. Passenger’s name can be changed. You can send us a request and new E-Ticket will be sent back to you after the change is done.
Yes. Contact email can be changed. You can send us a request and our customer service representative will change for you.
We recommend you to bring a printout of your ticket when boarding the bus. If your e-ticket says that you need to bring a print-out to redeem the service, you MUST print it out. If a print-out is not required, you may show the e-ticket to the driver on your phone or another electronic device.
If you cannot print out the ticket, please write down all the information (confirmation number, date, time, name) on a paper and show this along with an ID to the driver in order to board the bus.
We are sorry, we can not provide Indian restaurant during the trip, but passengers can definitely find vege food options along the way. the tour guides will always stop at food courts or buffets where all customers can have different options to choose from/ Microwave is not provided in hotel rooms. but most hotels will usually have a central one that can be used by guests.
You can check our Travel Advisory. However, while we will strive to provide the most updated information on our travel advisory, if you have questions about weather delays or cancellations, please call the bus operator with whom you are scheduled to travel. Their contact phone number will be listed on your e-ticket under “Terms & Conditions”.
Please note that refunds cannot be granted due to weather-related reasons. Tickets may be rescheduled or opened for use at a later time.
Unfortunately if you are left on the half way, please contact customer service for details. Driver will turn around to pick you up if he is just near by; or you will need to wait for next bus.
If you miss your bus, the ticket will be expired and invalid. It is non-refundable and could not be rescheduled. You will need to book a new ticket for your journey.
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