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What is the cancellation policy of your tours?

TakeTours Cancellation and Refund Policy 

Changes to Reservations Policy: 

The refund amount will be credited directly to your account. The refund can also be forwarded directly to your credit card with a 10% handling fee.


Cancellation and Refund Policy: 

TakeTours makes every effort to serve our customers better. We also advise all customers to purchase traveler’s insurance in case of interruption, accidents, illness, or anything else that may come up. If a reservation has to be cancelled, customers will be charged a fee depending on how far from the departure date the cancellation takes place. 

• 30 or more days prior to departure – 10% of total purchase amount 

• 7-29 days prior to departure – 25% of total purchase amount 

• 4-6 days prior to departure – 50% of total purchase amount 

• Within 3 days prior to departure – 100% of total purchase amount 

• Day of departure or no-show – 100% of total purchase amount 

Notification day and departure day are NOT counted. Unused features are non-refundable. 

The above cancellation policy is TakeTours standard policy. Some tours may have their own cancellation policy listed on the tour page, in that case the tour page cancellation policy will take precedence. 

Cancellation and Refund Procedure: 

1. You can submit your request via the Contact Us link by clicking on Ask a Question -> Select My reservation -> Select Cancel my reservation

2. You can submit your request with detailed explanation directly to TakeTours via phone +1-617-500-7002

Your refund request will be answered and processed promptly. If you do not receive the reply within one business day, please call the office immediately. We will not be responsible if email, mail, or faxes fail to reach us. 

NOTE: We cannot grant refunds more than 30 days after completion of tour. 
Can I change passengers name after booking?

Yes. Passenger’s name can be changed. You can send us a request and new E-Ticket will be sent back to you after the change is done.

Can I change my email address after booking?

Yes. Contact email can be changed. You can send us a request and our customer service representative will change for you.

How to update my flight information? To save your time, we suggest you simply Sign up a TakeTours account and add your flight info directly.

Step 1
Create an account through Sign Up
(optionally, you may use your facebook account without sign up).

Step 2
Log into your new account and Click 'My Bookings' menu from the left.

Step 3
Click Add guest bookings

Step 4
Enter the email address used for your guest purchase to get a security code. Once security code is verified, your 'Guest Bookings' becomes 'My Bookings'. Once you see the bookings from 'My Bookings', you can manage your bookings.

Step 5
Locate your order and edit flight info for your group.
How to receive my e-Tickets, and how long to get it We are send the E-ticket to the email address which you used for purchasing. Most of the tours will be confirmed in 1~3 business days. If you want to get your confirmation soon, you may click "push for confirm" button in your booking.  
Do I need to print out my e-ticket?

We recommend you to bring a printout of your ticket when boarding the bus. If your e-ticket says that you need to bring a print-out to redeem the service, you MUST print it out. If a print-out is not required, you may show the e-ticket to the driver on your phone or another electronic device.

If you cannot print out the ticket, please write down all the information (confirmation number, date, time, name) on a paper and show this along with an ID to the driver in order to board the bus.

Can we find Indian or Vegetarian restaurant during the trip? Will the hotel provide microwave?

We are sorry, we can not provide Indian restaurant during the trip, but passengers can definitely find vege food options along the way. the tour guides will always stop at food courts or buffets where all customers can have different options to choose from/  Microwave is not provided in hotel rooms. but most hotels will usually have a central one that can be used by guests. 

How do I find out if a bus is cancelled due to bad weather?

You can check our Travel Advisory. However, while we will strive to provide the most updated information on our travel advisory, if you have questions about weather delays or cancellations, please call the bus operator with whom you are scheduled to travel. Their contact phone number will be listed on your e-ticket under “Terms & Conditions”.

Please note that refunds cannot be granted due to weather-related reasons. Tickets may be rescheduled or opened for use at a later time.

The driver left me in the half way, what should I do?

Unfortunately if you are left on the half way, please contact customer service for details. Driver will turn around to pick you up if he is just near by; or you will need to wait for next bus.

If I miss my bus, can I reschedule or get money back?

If you miss your bus, the ticket will be expired and invalid. It is non-refundable and could not be rescheduled. You will need to book a new ticket for your journey.

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