Most tours will be conducted in English and Chinese by the tour guide. We offer tours with guides who speak Spanish, Chinese, Italian, German, French, Hebrew, Portuguese, and more. Please check the ''Additional Notes'' section of the tour page for language details.
A tour can be unescorted, semi-guided, or fully guided. You may check the level of your tour on the tour page under "inclusions."
Level 1-- Unescorted Tour: This is a self-guided tour. You will be transferred between attractions and accommodations but there will no one organizing activities for you.
Level 2-- Semi-Guided Tour: A tour guide will organize the group and arrange for any optional attractions and meal stops. These tours are perfect for those who like some structure to the day, but want more free time and meals on their own. The tour guide will be available to assist passengers if any problems arise.
Level 3-- Fully-Guided Tour: A tour guide will organize the group and arrange for any optional attractions and meal stops. In addition, the guide will conduct an informative tour of sights throughout the trip. The tour may be conducted in more than one language.
The itinerary page of the tour will have information about the usual hotel booked for that particular tour as well as the hotel level (i.e., standard, deluxe, etc.). The actual hotel will not be finalized until one or two days before the departure date. Most budget tours have 2-star-level accommodations (e.g., Holiday Inn, Comfort Inn, or Best Western).
You may check the "Price Excludes" part on the tour page.
The optional activity fee and tour guide tips needs to be paid in cash. Optional activities are always recommended and will have to be paid in cash to the tour guide if desired to take them. Tour guide will arrange tickets for all customers in the group tour. On the other hand tips are not optional; this is a mandatory fee that also needs to be paid in cash when on tour. Passengers can not buy their own tickets as the tour guide will have the ticket ready for you.
If you do not want to go to the optional attraction, you will have some free time around there, and you just need to meet the group at assigned time/place.
The price includes and excludes shows at the middle part of tour page. Please move the page down to middle part then you can see the details for price includes and excludes
For the most of the tours, 1 room can only accommodate 4 people even if the 5th people is 1 month old infant according to the fire control law. However for the Europe tours, 1 room can only accommodate 2 adults, and 2 - 11 years old share a room with two adults (no bed).
The pick up and drop off location are listed on the website. Please check the details in “departure”part and there is a time shows beside the location. You can also double check those location on your e-ticket.
Yes, but please notify the tour guide in advance. In some cases, you will be required to sign an authorization form. There will be no refunds for unused parts of the tour.
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