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My experience started with a few bumps in the road when TakeTours and the direct agency had some kind of glitch or mistake in my departure date that I found out about on my own. However, the direct travel agency was able to settle the issue adequately through a partial refund due to the close date of departure and error on their part to accommodate lodging for prior-to-departure days with little time available.
After that, all this problem was forgotten as we headed to the Rockies with an awesome guide and driver in a brand new bus for the 5-day Rockies portion of the 9-day package. What I learned and what I got to experience was simply incredible! I got to ride in a Brewster vehicle and walk on a glacier! While at the particular time of my travel the mountains were clouded with smoke from not so far away forest fires, everything within control of the tour guide and driver was excellent.
On the two other one-day tours to Victoria and Whistler, the drivers were great but we also had some difficult weather, rain, but that is to be expect given the location. The night tour was worth it for a beautiful view of Vancouver at dusk with all the lights and the mountains at the back.
What may be unusual for some is that the tour was bilingual Mandarin/English and literally the bus was half-half when it came to the tour passengers. The other part is the transition between tours from the hotel was in a parking lot where all the tour buses would gather. However, the drivers/guides were very professional and always assured to find their passengers. Lastly, on a personal note, I would rather not stay in hotels in a suburban/industrial area with a lot of parking lots and shopping malls. However, I learned to consider the area as unique to itself and did visit, what some consider to be, Chinatown in Richmond. The hotels in Richmond were great, clean, and surprisingly quiet. One of them, actually, an upgrade at the Sandman Signature, had a bit of an eerie ventilation/central air system, I'm not sure what it was, but I could not sleep well there; then again, I may just not be used to high end hotels ;).