In the morning, the tour guide missed picking us up in the hotel. We range the 24 hour live support, a nice lady helped us to get hold of the driver. After 1.5 hours, a different driver picked us up and took us to Las Vegas. We were very upset at first, but we appreciate the immediate action done by customer service support. The trip turned out great. We had fun in Las Vegas and the journey to Grand Canyon is very smooth.
Review Received via Customer Feedback Survey (5= best, 1= worst)
1. Value for Money: 5
2. I would recommend this to a friend: Yes
Tour Guide & Service: 5
Tour Itinerary: 5
Hotel Quality: 4
Comments: The price is very good. Stratosphere Hotel is not bad.
This trip was not very satisfied.
1. On the 1st day pick I had to change my pickup point but as per cust care person they are not able to contact the tour guy and because of that my pickpoint was not changed by them. It resulted to pay $125 to reach to my old pickup point.
Sugg: Make all the numbers of all the tour guy available 24/7 to your cust care people.
2. Bus tour guy didn't support at hoover dam stop. They could have stopped the bus at hoover dam and dropped us there, so that we could have better view of it but they stopped the bus at the parking which was very far and at the top. They gave only 20 mins for it. It was not possible to visit Hoover Dam in this 20 mins.
Sugg: Drop the tourist at hoover dam and then park the bus wherever is possible. Then pick again from the same place after 1/2 an hour atleast.