Confirmation

• All purchases are subject to re-confirmation within 2-3 business days after booking. Please do not book the airline tickets until you received the confirmation.

  Redemption

• Complete operator information, including local telephone numbers at your destination, are included on your e-ticket. You must print and bring e-ticket(s) on your trip, as they serve as proof of purchase.

  Terms & Condition

• PLEASE READ CAREFULLY: The purchase of any travel services represents your acceptance Terms & Conditions set out herein. Please ensure that you read carefully and understand these Terms & Conditions prior to booking.
• Prices: Quoted prices are based on US Dollars and are subject to change without notice.
• Tour Accommodations: The tour operator reserves the right, if necessary, to substitute other, similar hotels from those listed. Such substitutions may be made at any time and without prior notice. The tour operator cannot be held responsible for hotel over-bookings. In the event of over-booking, the tour operator will find similar accommodations in the same area.
• English-Speaking Tour Escort: A professional, bilingual tour director will accompany tours while traveling by motor coach. Most tours will operate in both Spanish and English on the same motor coach. In the unusual event that a group totals less than 15 persons, the tour operator reserves the right to operate the tour in a minibus or private car with a bilingual driver-escort, or by first-class rail transportation.
• Hotels: Unless otherwise stated, prices are per room and based on one, two or three persons sharing a room, with private bath. A limited number of single rooms are available at additional cost. Triple rooms are not recommended.
• Meals and Sightseeing: As indicated in the itineraries. Meals do not normally include beverages, except coffee or tea with breakfasts.
• Passport and Visas: A valid passport is required for United States citizens. Citizens of other countries require a valid passport and may require additional documents. Such persons should contact consulates of countries to be visited and obtain proper documents before departure. The possession of required and valid passport and visas is the sole responsibility of the traveler. The tour operator assumes no liability for lack of proper documents.
• Baggage: Although airline regulations generally allow, free of charge, a maximum of two bags, the tour operator will accommodate only one normal size suitcase plus one small overnight bag on motor coach tours.
• Surcharges: A documentation and shipping fee of $25 will be added to all online bookings.
• Cancellation: Once a partial or full payment has been made, cancellations will only be accepted in writing. Cancellation terms will be applied based on the date that the written cancellation is received and based on the following dates prior to departure:
  Notification day and departure day are not counted
  
• Cancellations received more than 45 days prior to departure will have a penalty of $50 per person;
• Cancellations received between 45 and 31 days will have a penalty of 25% per person.
• Cancellations received between 30 and 6 days will have a penalty of 50% per person.
• Cancellations received received 5 days or less prior to departure or "no shows" will receive no refund.
• No refund will be made for abandonment of services. No refunds will be made for transfers, city tours or any other services (including meals, accommodations or transportation) voluntarily not taken. There is 6% handling fee add-on to the above penalties.
• Insurance: The tour operator highly recommends that each traveler purchase travel and cancellation insurance. Such insurance can be obtained through your travel agent.
• Changes: Travelers holding confirmed tour or hotel package reservations may request a change of date to another tour or hotel package of equal or greater value. Online changes can be made up to 45 days before departure and are subject to availability. There will be a charge of $25 for such changes if accepted by the tour operator.
• Responsibility: The tour operator holds itself free of any responsibility for any cause, in all matters connected with hotels, accommodations, sightseeing tours and transportation, whether by air, rail, bus, motorcar, boat or any other means. The tour operator and/or its agents will not be responsible for the loss or damage of any of the traveler's belongings. The tour operator reserves the right to accept or retain any person as a member of a tour at any time. Baggage and personal effects are at the owner's risk throughout the tour, unless insured.
• Limitations of Liability: The tour operator and its agents act only as agents for the traveler's hotels, restaurants, sightseeing and transportation (such as railroad, aircraft, boat, motor coach, automobile, or any conveyance). The tour operator and its agents shall not be responsible or liable for any injury, loss or damage, delay or inconvenience arising out of or in connection with any defect in any vehicle or any act, omission, neglect, accident, error or default of any company or person engaged in providing such hotel, restaurant, sightseeing, transportation or other services of the tour. The tour operator and its agents shall not be responsible or liable for alterations of the tour itinerary or arrangement, if such alterations become advisable or necessary for the comfort or well being of any passenger, or for any reason whatsoever. The right is reserved to withdraw any or all tours or portions thereof. The sole and exclusive responsibility and liability of the airline shall be in accordance with and as limited by the contract of carriage in the passenger's ticket, the applicable tariffs, and provisions of the Warsaw Convention, if applicable.

Customer Q & As