Confirmation

• Immediately after submitting your reservation you will receive a receipt of booking by email. Within 36 hours of submitting your reservation you will receive a confirmation email confirming the booking status. The tour requires a minimum number of passengers to operate so reconfirmation two days prior to the departure date is required. If you are planning to take flight to join the tour, please call us to confirm the tour before booking flight tickets.

  Redemption

• You will receive an confirmation email (e-ticket) after your order is received. Complete operator information, including local telephone numbers at your destination, is included on e-ticket. You must print the e-tickets and take them along on your trip; they are your proof of purchase.

  Terms & Condition

• Changes to Reservations Policy:
  Thanksgiving, Christmas, New Year, National Day or other long weekend holidays are the peak season. Air tickets, transportation, meals and hotel accommodation during the peak season shall not be changed in name, date and itinerary, and the fees are not refundable. For 12/22 - 01/05 period there would be no refund for any change with 30 days prior departure date (notification date and departure date is not accounted) Thank you for understanding.
  Any changes made to a reservation will be considered as cancellation and are subject to penalty plus further 6% service fee.
• Cancellation and Refund Policy:
  TakeTours makes every effort to serve our customers better. We also advise all customers to purchase traveler's insurance in case of interruption, accidents, illness, or anything else that may come up. If a reservation has to be cancelled, customers will be charged a fee depending on how far from the departure date the cancellation takes place.(notification date and departure date are not accounted)
  15 - 30 days or more days prior to departure - 10% of total purchase amount
  8 -14 days prior to departure - 25% of total purchase amount
  
  Within 7 days prior to departure - 100% of total purchase amount
  
  Day of departure or no-show - 100% of total purchase amount
  
  Unused features are non-refundable.
  In addition, there is 6% handling fee added on to the above penalties.
• We reserves the right to cancel or re-schedule any tour departure in accordance with operating requirements or circumstances beyond its control. Please note that we are not liable for any cancellation penalties incurred on any other travel arrangements including air tickets purchased separately from customers.
• We are not responsible for any delay or cancellation in the event of any unforseen or predictable circumstances, including traffic congestion, alteration, weather changes, strikes or other factors, such as the cancellation or delay of flight by the airline Compensation.
• We will not be liable for any damage to the baggage, handbag, private valuables, etc. If necessary, please purchase your own personal insurance.
• Air Tickets, transportation, meals and hotel accommodation during peak season shall not be changed in name, date and itinerary and the fees are not refundable. Thank you for your understanding.
• Hotel: Check-in is 15:00 PM. If guests check out one day early before their departure date and there is no refund for early check out. Hotel will fully charge all stays.
• After arriving in Hawaii, guests are automatically given up on any sightseeing itinerary and hotel accommodation due to personal factors, we will not refund or will not be responsible for any compensation to the guests.

Customer Q & As