Confirmation

• Immediately after submitting your reservation you will receive a receipt of booking by email. All tours can be will be confirmed within 1-2 business day.

  Redemption

• Reservation confirmation is required to confirm or schedule your pick-up location and ensure there has been no change to your pick-up time. Please present a printed copy of your voucher to the driver-guide, or let the agent know when you call to reconfirm. If for any reason you cannot print your voucher, then show the driver-guide your digital copy.
• In addition to the complimentary pick-up locations/meeting points listed on the website, additional Hotel Pick-up locations (within regional limits) can be arranged at a surcharge directly with Gray Line Orlando

  Terms & Condition

• All purchases are subject to re-confirmation within one business day.
• Prices may vary subject to availability/season/weekend/holiday.
• We reserve right to cancel a schedule to fully refund affected customers although we will make every effort to maintain the regular operation.
• Cancellation penalties as follows(Notification day and departure day are not counted):
  • Up to 16 days prior to departure - 25% of total purchase amount.
  • 4 - 15 days prior to departure - 50% of total purchase amount.
  • Within 3 days prior to departure - 100% of total purchase amount.
  • Day of departure or no show - 100% per person.
  • Unused features are non-refundable. No shows forfeit entire payment.
  • There is 6% handling fee add-on to the above penalties.

Customer Q & As