4-Day Balkans Croatia and Slovenia Highlights from Zagreb, Croatia | Natural Wonders & Adriatic Coast

Additional Notes

• Wheelchair Accessibility: Due to different bus models, we may not be able to accommodate participants using wheelchairs. Therefore, we regret that we cannot accept wheelchair users to join our tour. (Note: For "private group tours", please inform us before receiving a quote.)
• Luggage Restrictions: Due to limited luggage space on the coach, each passenger may bring one large and one small piece of luggage (large luggage not exceeding 30kg and 28 inches in size; small luggage not exceeding 20 inches). If passengers carry more than one large and one small piece of luggage (subject to available space), an additional fee of €5 (or £5 for the UK tours) per piece per day will be charged as a handling fee for the driver. Thank you for your understanding.
• Share Room: We will not charge clients a single supplement if they are willing to share a room with other tour members. However, no complaints or amendments can be made based on this arrangement. This preference must be indicated at the time of booking, and with a minimum of 7 days prior to joining the tour. Once the booking is confirmed, it will not be possible to amend the room choice while on tour. If you insist on changing to a single room, you must pay an additional fee.
• Photo Usage Rights: Our company reserves the right to publicly display participant's portraits taken during the tour. We will capture activities and moments during the trip for promotional purposes.
• Tour Participation Conditions: European tours are different from other countries in the world. Most tourist attractions cannot be reached directly by tour buses and require walking tours. If a passenger has limited mobility, they may have to wait on the bus at some attractions and cannot visit with the group. Loss of attractions cannot be used as a reason to request compensation or refunds. Please pay attention and think carefully before joining the tour. Once you have registered and confirmed your participation, it also means that you accept our company's terms and conditions.
• Boarding and Punctuality: Please present this tour ticket for boarding at the designated assembly point on time. We will not wait for latecomers, and the tour fee will not be refunded. Our company is not responsible for any consequences. In case of emergencies, please call the emergency phone number provided.
• Travel Documents: Participants are responsible for bringing and carrying valid travel documents (passport), electronic health codes, and visas with a validity period of at least six months from the departure date. In any case or for any reason, if the participant is refused entry by the immigration authorities (customs), our company is not responsible, and any losses incurred are the responsibility of the participant. The tour fee will not be refunded.
• Valuables and Personal Belongings: Please avoid bringing valuable items and precious jewelry as much as possible. Valuables and documents should be carried with you at all times and kept under your own supervision. Our company, driver, and tour leader are not responsible for any loss.
• Legal Compliance: Tour members must abide by the laws and regulations of each country, and it is strictly prohibited to carry private goods for profit and illegal items. Smoking is prohibited in all public places and indoor buildings (including hotel rooms) in Europe, with fines of up to thousands of euros, so please abide by the law. In recent years, some famous buildings (attractions) in Europe have banned visitors from sitting on the ground to rest or eat, which is not only considered rude but may also face immediate prosecution.
• Early Departure or Leaving the Tour: In any case or for personal reasons, if a tour member requests to leave on their own, return individually or leave the tour midway, our company will assist in making arrangements. However, our company will not be responsible for any indirect or direct cost losses incurred due to delays in transportation or other circumstances that result in missing the pre-arranged itinerary or accommodation.
• Disruptive Behavior: Any tour participant who intentionally obstructs the tour leader's work, endangers the safety of others, or affects the normal activities and interests of the group, the tour leader has the right to cancel their tour qualification, order the participant to leave the group depending on the specific situation or with the consent of the majority of the tour participants. The remaining balance of the unfinished part of the journey will not be refunded, and any actions taken by the participant after leaving the group will not be related to the company.
• Delays and Itinerary Changes: If the flight or bus is delayed due to a malfunction or traffic congestion, resulting in itinerary changes or canceled programs, tour participants may not use this as an excuse to oppose or withdraw from the tour. In case of bad weather, strikes, or unexpected accidents that cause delays in the itinerary, tour participants may not demand compensation or refund of tour fees.
• Itinerary Adjustment Notice: We continuously strive to improve our tour itineraries. We reserve the right to make changes to end cities, hotels, or tour order if improvements can be made or if unforeseen circumstances arise. During peak periods, duplicate departures may operate, possibly in reverse order, which may result in different hotels than those listed in the itinerary.
• Transportation and Accommodation Liability: The tourist transportation and hotels used by our company, such as airplanes, ships, trains, or buses, have various regulations for the safety of participants and issues such as lost luggage, accidents, and property damage. These situations will be handled based on the regulations established by each institution and will not be related to our company. We recommend that participants purchase travel insurance and luggage insurance on their own. For details on how to purchase insurance, please contact the travel agency you registered with or our company directly.
• European Climate and Hotel Facilities: The temperature difference between day and night in Europe is substantial, the annual average temperature exceeds 30 degrees for less than two months, and European countries have strong environmental protection awareness. Therefore, hotels in Europe may not have standard air conditioning.
• Tour Group Composition: If the number of participants is small, we reserve the right to combine guests speaking different languages on the same tour bus. This arrangement helps ensure tour viability and may enhance the cultural exchange experience for all participants.